Refund policy
When a software fee is refunded, and how to ask.
Last updated 2026-09-05
1. Scope
This policy covers software fees paid to us through this site by the operators of platforms we host. It does not cover payments made by students or customers to those platforms, which are governed by each platform’s own refund policy.
2. Duplicate and incorrect charges
If you are charged twice for the same invoice, or charged an amount that does not match the invoice, we refund the difference in full. Tell us and we will process it within five working days of confirming the error. You do not need to give a reason.
3. Service not delivered
If we fail to provide the service for a period you have paid for, and the failure is ours rather than caused by something outside our control, we refund the fee for the affected period on a pro-rata basis.
4. Cancellation part-way through a period
Fees are charged for a completed billing period and are not refundable on cancellation part-way through one, because the service was provided for that period. You will not be billed for any period after the one in which you cancel.
5. How to request a refund
Request a refund through the contact route set out in your platform agreement, quoting the invoice reference and what went wrong. We aim to reply within two working days and to resolve a request within ten. Approved refunds are returned to the card that was charged; the time it takes to appear on a statement is set by your bank, typically five to fifteen working days.
6. Before raising a chargeback
Please contact us first. We can usually resolve a billing error faster than a card dispute, and under our terms you agree to raise the matter with us before reversing a payment.